Responsible Gaming at wij6

1 Our Commitment to Responsible Gaming

wij6 believes that responsible gaming is not a compliance checkbox — it is a core part of who we are as a platform. We have built wij6 from the ground up with the welfare of our players in Bangladesh at the centre of every design decision. Our responsible gaming programme is a living commitment that we review, strengthen, and expand on a continuous basis.

We understand that the overwhelming majority of players who visit wij6 enjoy cricket betting, slots, and live casino games as a form of entertainment within their means. Our role is to make sure that entertainment remains positive, controlled, and genuinely enjoyable. For the small number of players who may develop a problematic relationship with gambling, our duty is to provide clear tools, honest information, and compassionate support — without stigma and without delay.

Our responsible gaming programme covers five key pillars: age verification and underage prevention, player-controlled spending and time limits, self-exclusion mechanisms, proactive problem gambling identification, and access to professional support resources. Each pillar is described in detail in the sections that follow.

2 Age Restriction & Underage Prevention

The wij6 platform is strictly available to adults aged 18 years and above. Gambling by persons under the age of 18 is not permitted under any circumstances. This is a firm, non-negotiable policy that we enforce through multiple layers of verification.

2.1 Age Verification at Registration

All new players are required to confirm that they are 18 or older during the account registration process. Where there is any doubt about a player's age, or where a player's activity triggers our automated age-risk indicators, wij6 will request formal identity verification (KYC) before the account is permitted to deposit or play. Acceptable identity documents include a National Identity Card (NID), passport, or driving licence, all of which display date of birth.

2.2 Parental Controls & Household Responsibility

If there are young people in your household, we strongly encourage you to take the following practical steps to prevent accidental underage access to the wij6 platform:

• Never share your wij6 account login credentials with any other person, including family members
• Always log out of your wij6 account when you have finished your session, especially on shared devices
• Use a strong, unique password and enable two-factor authentication (2FA) on your account
• Consider installing parental control software on shared devices or family computers
• Keep your mobile device secured with a PIN, fingerprint, or face ID lock

2.3 Reporting Underage Access

If you believe that a person under the age of 18 has registered or is using a wij6 account, please notify us immediately by contacting our support team via live chat or at [email protected]. We will investigate the report immediately and take appropriate action, including permanent account closure and full refund of any funds deposited by a minor, in accordance with our Terms & Conditions.

3 Deposit Limits

Deposit limits are one of the most effective tools for managing your gambling spend. By setting a hard cap on how much you can deposit into your wij6 account over a given time period, you can ensure that your gaming activity never exceeds what you can comfortably afford.

3.1 How to Set a Deposit Limit

3.2 Important Limit Rules

• You may set multiple limit types simultaneously (e.g., a daily limit and a monthly limit at the same time)
• If you have both a daily and a monthly limit set, the more restrictive limit always applies
• Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers
• You will receive an on-screen notification when you are approaching your deposit limit threshold (at 80% and 100%)
• Requests to remove a limit entirely are treated the same as a limit increase — a 24-hour cooling-off period applies

4 Self-Exclusion

Self-exclusion is a formal, binding agreement between you and wij6 that prevents you from accessing your account and playing any games for the duration of the exclusion period. It is the strongest player protection tool available and is recommended for players who feel they are losing control of their gambling behaviour.

4.1 Exclusion Periods Available

• 30-day exclusion — a short-term break to reset your relationship with gambling
• 90-day exclusion — a medium-term break recommended if you have noticed recurring problematic patterns
• 180-day exclusion — a longer break for players who have experienced significant negative impacts from gambling
• Permanent exclusion — a lifelong ban from the wij6 platform, with no option to reopen the account

4.2 What Happens During Self-Exclusion

Once a self-exclusion is activated on your wij6 account, the following actions are taken immediately:

• Your account is locked and you cannot log in
• All pending bonus offers and promotions are cancelled
• You will be removed from all marketing communications for the duration of the exclusion
• Any available balance in your account at the time of exclusion can be withdrawn — contact support to initiate this
• wij6 will attempt to identify and close any duplicate accounts you may have opened, where detected

4.3 How to Request Self-Exclusion

To activate self-exclusion, contact our 24/7 support team via live chat on the wij6 platform or by emailing [email protected] with the subject line "Self-Exclusion Request". Please specify your preferred exclusion duration. Our team will process your request within 24 hours of receipt. During the processing period, we recommend you avoid accessing your account.

5 Time-Out Features

A time-out is a shorter, less formal break option for players who want to pause their gaming activity temporarily without committing to a full self-exclusion. Time-outs are ideal if you are feeling fatigued, stressed, or simply want to step back for a defined period.

5.1 Available Time-Out Durations

• 24 hours — a single-day cooling-off period
• 48 hours — a weekend break or short pause
• 7 days — a full week away from the platform
• 30 days — a month-long break before full self-exclusion is considered

5.2 Difference Between Time-Out and Self-Exclusion

Unlike a self-exclusion, a time-out is a temporary and reversible measure. Your account is automatically reinstated at the end of the time-out period without any action required from you. However, during the time-out period, the same account restrictions apply — you cannot log in, deposit, or place any bets. Time-outs can be activated directly from your account settings or by contacting support.

5.3 Session Time Limits & Reality Checks

In addition to account-level time-outs, wij6 offers session-level time management tools. You can configure a maximum session length (from 30 minutes to 8 hours) and enable reality check pop-ups at regular intervals. These in-session reminders display your elapsed playing time and your net balance change since the session began, helping you make an informed decision about whether to continue.

6 Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition that can affect anyone, regardless of their income, background, or level of experience as a player. Understanding the early warning signs is the first step towards getting things back under control.

6.1 Common Warning Signs

The following behaviours may indicate that gambling has moved beyond healthy entertainment and into problematic territory:

• Spending more money on gambling than you originally intended or can afford
• Chasing losses — continuing to play in an attempt to win back money you have already lost
• Borrowing money from friends, family, or financial institutions specifically to gamble
• Neglecting work, study, family responsibilities, or personal health because of gambling
• Feeling irritable, anxious, or depressed when you are not gambling
• Lying to people close to you about how much time or money you spend on gambling
• Using gambling as an escape from stress, loneliness, boredom, or emotional difficulties
• Repeatedly failing to cut down or stop gambling despite a genuine desire to do so
• Gambling with money set aside for essential expenses such as rent, food, or school fees
• Prioritising gambling over social activities, relationships, or important life events

6.2 Impact on Families

Problem gambling does not only affect the individual player — it can have a serious impact on partners, children, parents, and close friends. Financial stress, emotional distance, loss of trust, and family conflict are common consequences when gambling becomes a problem within a household. If you are a family member concerned about a loved one's gambling, wij6 encourages you to seek advice from a professional counselling service and, where appropriate, to contact our support team to discuss options for protecting the affected account.

7 Self-Assessment Questionnaire

If you are unsure whether your gambling habits are healthy, the following self-assessment questions can help you reflect honestly on your relationship with gambling. Answer each question as truthfully as possible — this assessment is for your own benefit only and your answers are not recorded by wij6.

If you answer "Yes" to three or more of the following questions, we strongly recommend using one of the wij6 responsible gaming tools described above and considering reaching out to a professional support service.

8 Support & Professional Resources

If you believe that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Help is available, and taking the first step — acknowledging the issue and asking for support — is the most important one.

8.1 wij6 Direct Support

Our customer support team is trained to handle responsible gaming requests with sensitivity and confidentiality. You can contact us at any time through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the wij6 platform — average response time under 2 minutes
• Email: [email protected] — include "Responsible Gaming" in your subject line for priority routing
• Response commitment: All responsible gaming requests are treated as urgent and will be actioned within 24 hours of receipt

8.2 External Professional Resources

wij6 encourages players who need additional support to reach out to independent professional organisations. While wij6 operates for the Bangladesh market, the following internationally recognised resources offer free, confidential guidance for problem gamblers and their families: