wij6 Privacy Policy

1 Data We Collect

wij6 collects personal data from you through several channels: directly when you register an account or interact with our support team, automatically as you use the platform, and in some cases from trusted third-party sources such as payment processors and identity verification services. Below is a comprehensive breakdown of the categories of data we collect.

1.1 Registration Data

When you create a wij6 account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you are 18 years of age or older)
• Email address (used for account communications and notifications)
• Mobile phone number (used for account verification and two-factor authentication)
• Residential address (city, district, country — used for KYC compliance)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering and responsible gaming obligations, we may request and retain copies of the following documents:

• National Identity Card (NID) — front and back
• Passport (bio-data page)
• Driving licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Source of funds declaration (for high-value accounts or at our discretion)

1.3 Financial & Transaction Data

We record all financial transactions conducted through your wij6 account, including:

• Deposit amounts, methods, and timestamps
• Withdrawal requests, amounts, and processing status
• Mobile Financial Service account references (bKash, Nagad, Rocket, Upay) — we store only the account reference number, never your MFS PIN or password
• Bank account details submitted for bank transfer withdrawals
• Bonus credits, wager history, and balance adjustments

1.4 Technical & Usage Data

When you visit or use the wij6 platform, our servers automatically log certain technical information:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, games played, and betting activity
• Referring URL (the website that directed you to wij6)
• Error logs and performance diagnostics

1.5 Communications Data

If you contact our support team via live chat, email, or any other communication channel, we retain records of those interactions, including the content of messages, timestamps, and any resolutions reached. This data is used to improve service quality and to resolve future disputes.

2 How We Use Your Data

wij6 processes your personal data only for legitimate, clearly defined purposes. The table below maps each category of data to its specific use case and the legal basis on which we rely to process it.

2.1 Marketing Communications

wij6 may send you promotional emails, SMS notifications, or in-platform messages about new games, bonus offers, and seasonal promotions (such as BPL cricket season offers or Eid campaigns) only if you have provided explicit consent to receive marketing communications at the time of registration or via your account settings. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

2.2 Automated Decision-Making

wij6 uses automated systems to detect suspicious account activity, identify potential bonus abuse, and flag accounts that may present responsible gaming risk indicators. These automated processes may result in temporary account restrictions pending a manual review. If your account is subject to an automated restriction, you have the right to request a manual review of that decision by contacting [email protected].

3 Data Sharing & Disclosure

wij6 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, wij6 shares relevant financial data with our payment processing partners. For Bangladeshi players, this includes mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners process your payment data under their own privacy policies and are contractually prohibited from using your data for any purpose other than the specific transaction being processed.

3.2 Game Technology Providers

wij6 sources casino games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or anonymised player identifier) to enable game delivery and fair-play auditing. They do not receive your full name, contact details, or financial information.

3.3 Identity Verification Services

Where required for KYC compliance, wij6 may share submitted identity documents with third-party identity verification service providers. These providers operate under contractual data processing agreements with wij6 and are required to handle your documents solely for the purpose of identity verification.

3.4 Legal and Regulatory Disclosure

wij6 may disclose your personal data to law enforcement agencies, regulatory authorities, or judicial bodies where we are required to do so by applicable law, court order, or enforceable regulatory directive. In such cases, we will disclose only the data specifically required and will notify you of the disclosure where legally permissible.

3.5 Business Transfers

In the event that wij6 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data will be processed as a result.

4 Cookies & Tracking

The wij6 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to help us understand how the platform is being used so we can improve it.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable features like maintaining your login session, remembering your language preference, and securing your account with CSRF protection tokens. You cannot opt out of strictly necessary cookies while using the platform.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the platform, such as which pages are visited most frequently and whether any error messages are received. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember choices you have made — such as your preferred game view or notification settings — to provide a more personalised experience on return visits.
• Targeting / Preference Cookies: Where you have consented to marketing communications, these cookies help us deliver relevant promotional content based on your activity on the platform. They do not track your activity on external websites.

4.2 Managing Cookies

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification when a cookie is set. Please note that disabling certain cookies may impair the functionality of the wij6 platform — in particular, disabling strictly necessary cookies will prevent you from remaining logged in to your account.

4.3 Third-Party Analytics

wij6 may use third-party analytics tools to help analyse platform traffic and usage patterns. Any such tools are configured to anonymise IP addresses before data is collected, and the resulting analytics data cannot be used to identify individual users. We do not allow third-party analytics providers to use the data collected on wij6 for their own commercial purposes.

5 Data Security

wij6 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Safeguards

• All data transmitted between your device and wij6 servers is encrypted using 256-bit SSL/TLS encryption
• Account passwords are stored as salted cryptographic hashes — wij6 staff cannot read your password in plain text
• Database access is restricted to authorised personnel using role-based access controls
• Two-factor authentication (2FA) is available for all user accounts and is strongly recommended
• Regular vulnerability scanning and penetration testing are conducted on the platform infrastructure
• Automated intrusion detection systems monitor for suspicious access patterns in real time

5.2 Organisational Safeguards

• Access to personal data is granted to staff on a strict need-to-know basis
• All staff with access to personal data receive regular data protection training
• Third-party service providers are required to sign data processing agreements before receiving access to any personal data
• An internal incident response plan is maintained and tested annually

5.3 Your Responsibilities

While wij6 takes all reasonable steps to protect your data, you also play an important role in keeping your account secure. You are responsible for keeping your login credentials confidential, not sharing your password with anyone, and notifying wij6 immediately at [email protected] if you suspect unauthorised access to your account.

6 Data Retention

wij6 retains personal data for different periods depending on the category of data and the legal or business requirement that necessitates its retention. Our general retention principles are as follows:

When data reaches the end of its retention period, it is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

7 Your Privacy Rights

As a user of the wij6 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within 14 business days.

7.1 Right of Access

You have the right to request a copy of all personal data that wij6 holds about you. Your request will be fulfilled in a structured, commonly used, machine-readable format (such as a PDF report or CSV file) at no charge, for a reasonable number of requests per year.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as correcting a misspelled name or updating a phone number) can be made directly within your account settings. For corrections to identity documents, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer needed for the purposes for which it was collected, or if you withdraw your consent and no other legal basis for processing applies. Please note that this right is subject to our legal obligations to retain certain data (see Section 6). We cannot delete data that we are legally required to retain.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint about our processing is under review. During any restriction period, we will continue to store your data but will not actively process it for other purposes.

7.5 Right to Data Portability

Where we process your data on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.

7.6 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. To opt out of marketing communications, update your preferences in your account settings or email [email protected]. Opt-out requests for email marketing are processed within 5 business days.

7.7 Rights Related to Automated Decisions

Where wij6 makes decisions about your account using automated processing (see Section 2.2), you have the right to request human review of that decision. You also have the right to express your point of view and to contest the automated outcome. To exercise this right, contact our support team via live chat or at [email protected].

8 Policy Updates & Contact

8.1 Changes to This Policy

wij6 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users via their registered email address and by displaying a prominent notice on the wij6 platform. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent update.

We encourage you to review this Privacy Policy periodically. Your continued use of the wij6 platform following notification of changes constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

8.2 Children's Privacy

The wij6 platform is strictly for adults aged 18 and over (18+). We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an underage individual, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on wij6, please contact us immediately at [email protected].

8.3 Cross-Border Data Transfers

wij6 is operated by an offshore-licensed entity. As such, your personal data may be stored on servers located outside of Bangladesh. Where data is transferred internationally, wij6 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy. By using the wij6 platform, you consent to such international transfers of your personal data as described herein.

8.4 How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the wij6 privacy team through any of the following channels:

• Live Chat: Available 24/7 directly on the wij6 platform with an average response time of under 2 minutes
• Email: [email protected] — please include "Privacy Policy" in your subject line
• Response Time: All written privacy enquiries are acknowledged within 2 business days and fully resolved within 14 business days